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Contact Us

Please search our FAQ section to make sure that your question hasn't already been answered.

For timetable and general enquiries email us:

enquiries@megabusgold.com

Call us:

Book by phone 

Tel: 0900 1600 900    7 Days a week    07:00 to 22:00 

Service operated by Journeycall Ltd. Calls to this number will cost 65p per minute, plus telephone access charges

General Enquiries:   0141 352 4444*   (24hrs a day)

Complaints:   0141 332 9644*

*Calls to this number may be recorded for quality and training purposes. Telephone call and network access charges may apply. Please check with your service provider for exact prices.

Or write to us at

Customer Services
megabusGold.com
Buchanan Bus Station
Killermont St
Glasgow
G2 3NW

Press Enquiries:

Stagecoach Group Plc
10 Dunkeld Road
Perth
PH1 5TW
Tel: +44 (0) 1738 442111

Please note that, although email is a quick and convenient method with which to contact us, our Customer Relations department cannot offer priority to customers who correspond with us through email over customers who write to us using postal mail. Your complaint will be registered and responded to with equal priority to those of all other customers.

If you are unhappy with our response you may contact the relevant independent review body detailed below or visit the Bus Users UK website for further details www.bususers.org

In Scotland, independent review of complaints is provided by Bus Passengers' Platform, part of the statutory body, Passengers' View Scotland.

Bus Passengers' Platform
Scottish Government
Area 2D Dockside
Victoria Quay
Edinburgh
EH6 6QQ

The Bus Appeals Body in England and Wales is a non statutory committee offering an independent review of complaints arising from the operation of local bus and scheduled coach services in England and Wales.

In England contact,

BAB, c/o Bus Users UK
PO Box 119
Shepperton
TW17 8UX

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