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Frequently Asked Questions

Where does megabusGold.com operate to and from?

Our megabusGold service provides luxury day and night travel servicing a number of major towns and cities. For a view of our network, click here.

When I search my desired journey, it is not offered?

This may happen for a couple of reasons. If the journey can be selected from the departure/origin points but there are no available dates, it may be that the journey has sold out. If the departure/origin points do not appear, it may be that we do not presently offer a service on the route you require. If you can't find the journey you desire, please visit megabus.com for more travel options.

How much are megabusGold.com fares?

One-way megabusGold.com fares start as low as £15 + 50p booking fee. The lowest fares are limited in availability, so the earlier you book, the cheaper fare you are likely to find.  Fares will vary by reservation date, day of travel and demand for seats and are subject to change without notice, however, all trips will remain competitively priced offering excellent value for your money.  

A 50p fee is charged for all reservations to cover administration charges. Please note that during peak booking times prices may fluctuate between searches.

How far in advance can I make a reservation?

Reservations can be made for journeys a number of weeks or months in advance of departure, depending on the service.

Can I book multiple or repeat journeys in one transaction?

Yes: simply use our Add to Basket functionality.

What is my reservation number?

This is the number you should use for travelling and includes both your date and time of travel. Your reservation number can be seen on your booking confirmation page and reservation confirmation email and SMS message (where requested).

You should make a note of your reservation number for travelling, and we recommend that you print or hold on a mobile electronic device a copy of your booking confirmation page or email, including details of your reservation number, for the day of travel.

How do I pay for my journey?

Once you have selected your journey(s) and clicked "pay for journeys", you will be taken to a secure payment page provided by our trusted and secure online payment processor. Simply select your card type and enter the necessary card details as prompted to make your payment. Payment for reservations can be made using most major credit cards, including Visa, MasterCard, and American Express.

Unfortunately, online megabusGold.com reservations cannot be paid for in cash or by cheque. Please note that some credit card issuers and banks may charge for transactions made outside your geography (international transaction fee). These fees are charged by your card issuer/bank and not megabusGold.com. Please check with your card issuer if you are unsure, as megabus.com cannot be held liable for any such charges.

Will I get a confirmation for my reservation?

After completing your payment, a booking confirmation page will display your megabusGold.com reservation number(s). Your reservation number can also be found on your reservation confirmation email (sent to the email address you supplied to us) and SMS message (where requested). You will also receive a separate email from Worldpay, confirming your successful transaction.

You should make a note of your reservation number(s) for travelling and we recommend that you print or hold on a mobile electronic device a copy of your booking confirmation page or email, including details of your reservation number, for the day of travel. 

Do I get a ticket to board the bus?

megabusGold.com is a ticketless service. After completing your payment, a booking confirmation page will display your megabusGold.com reservation number(s). Your reservation number can also be found on your reservation confirmation email (sent to the email address you supplied to us) and SMS message (where requested).  You will also receive a separate email from Worldpay, confirming your successful transaction.

You should make a note of your reservation number(s) for travelling and we recommend that you print or hold on a mobile electronic device a copy of your booking confirmation page or email, including details of your reservation number, for the day of travel. 

What is my card-holder info?

This information relates to the person whose credit card is being used to make the purchase. These are the details which are pre-entered on the Worldpay payment form when you make a future reservation.

I had problems making my payment - what should I do?

Please check your email for the Worldpay confirmation email and megabusGold.com reservation email. If you have received both of these, then your transaction was successful.

If you do not receive either of these within an hour of your transaction, please contact us on +44 141 352 4444* or email us at enquiries@megabus.com or tweet us @megabusGold


*Calls to this number may be recorded for quality and training purposes. Telephone calls and network access charges may apply. Please check with your service provider for exact prices.

I haven't received my confirmation email - what should I do?

Please ensure that you have provided us with a correct and valid email address at the time of booking.  

Please check your email for the Worldpay confirmation email and megabusGold.com reservation email. If you have received both of these, then your transaction was successful.

If you do not receive either of these within an hour of your transaction, please contact us on +44 141 352 4444* or email us at enquiries@megabus.com or tweet us @megabusGold

Please be aware that although we do try and answer the enquiry emails as soon as possible typically the day after we receive them but we cannot always guarantee this so please give us as much notice as possible to reissue the tickets out to you.

*Calls to this number may be recorded for quality and training purposes. Telephone calls and network access charges may apply. Please check with your service provider for exact prices.

How do I change my reservation?

Amendments have to be made online in advance of 24 hours prior to the date and time of travel. To make an amendment please ensure you are logged out of your account and click "manage reservations". Then, simply follow the steps to change your booking.

We regret that bookings not made online through the megabus.com website cannot be amended (for example those made in person at a ticket office or agent, by phone or at a self-service kiosk). You will need to be logged out of the website before making any amendments.

Please note that if your booking is for 2 or more people an amendment will cancel the original booking for all those travelling, so remember to include the new journey details for all members of the party when making your amendment, even if some of the party are still wanting to travel on the same journey as originally booked. Please also note that amending a booking may result in an increased cost if prices for your chosen journey have risen since you made the original booking. In such circumstances it may be cheaper for you to book a new ticket for just the members of the party requiring a different date/time rather than amending the original booking for all members of the party.

If you have a return ticket, the journeys will need to be amended separately.

If you have any problems do not hesitate to call us on+44 141 352 4444* or email us at enquiries@megabus.com or tweet us @megabusGold where our staff will be able to talk you through the journey amendment process. They will, however, not be able to do this for you.

For changes to existing reservations, a £1 fee (50p amendment fee and 50p booking fee) will apply. If the new reservation is more expensive than the cost of the original,(less the £1.50 fee) then the difference will also be charged. If the new reservation is less expensive than the original reservation, then any difference in price will be forfeited by the customer and no credit will be received.

*Calls to this number may be recorded for quality and training purposes. Telephone calls and network access charges may apply. Please check with your service provider for exact prices.

If I change my reservation, will I have to pay anything in addition?

For changes to existing reservations a £1 fee (50p amendment fee and 50p booking fee) will apply. If the new reservation is more expensive than the cost of the original (less the £1.50 fee), then the difference will also be charged. Amendments have to be made online in advance of 24 hours prior to the date and time of travel. To make an amendment please ensure you are logged out of your account and click "manage reservations". Then, simply follow the steps to change your booking.

We regret that bookings not made online through the megabus.com website cannot be amended (for example those made in person at a ticket office or agent, by phone or at a self-service kiosk). You will need to be logged out of the website before making any amendments.

Please note that if your booking is for 2 or more people an amendment will cancel the original booking for all those travelling, so remember to include the new journey details for all members of the party when making your amendment, even if some of the party are still wanting to travel on the same journey as originally booked. Please also note that amending a booking may result in an increased cost if prices for your chosen journey have risen since you made the original booking. In such circumstances it may be cheaper for you to book a new ticket for just the members of the party requiring a different date/time rather than amending the original booking for all members of the party.

If you have a return ticket, the journeys will need to be amended separately.

If you have any problems do not hesitate to call us on +44 141 352 4444* or email enquiries@megabus.com or tweet us @megabusGold, where our staff will be able to talk you through the journey amendment process. They will, however, not be able to do this for you.

*Calls to this number may be recorded for quality and training purposes. Telephone calls and network access charges may apply. Please check with your service provider for exact prices.


How do I get my reservation number sent to me by SMS (text)?

In your basket, you will see an option to receive a text reminder.  Simply enter your mobile number and click Add Mobile Number. If you change your mind. click Remove Mobile Number. Once you have paid for your reservation, you will receive your reservation number on the specified mobile phone. You will be charged 10p per each individual journey when making your booking (20p for a return journey, which is made up of two, individual journeys).

Will I still receive my confirmation emails if I use SMS (text)?

You will still receive both the Worldpay email and the confirmation email as usual, in addition to your text confirmation.

What does SMS (text) cost?

You will be charged 10p per each individual journey when making your booking (20p for a return journey, which is made up of two, individual journeys).

Does megabusGold.com offer insurance?

Insurance is purchased by the carrier in accordance with our legal responsibility. All legal liabilities to third parties, to include damage to property and personal injury are covered. There is no insurance cover provided for loss, damage or injury where the carrier providing your service has not been negligent. Our maximum liability to you for any loss or damage to your luggage, on megabusGold.com services under any and all circumstances is limited to £500 for all such loss or damage.

Can I make a reservation using my phone or mobile device?

We provide a mobile version of our website to enable customers to purchase tickets using their mobile devices.

Can I buy a ticket at the station?

At some selected departure points, such as Victoria Coach Station, you may be able to purchase a walk-up fare on the day of travel from a member of the megabusGold staff; however, seats may not be available on the day, depending on demand.

Can I get a refund if I cancel my journey?

Once completed, megabusGold.com reservations cannot be cancelled or refunded. However, while we will make every effort to operate megabusGold.com services as scheduled, where this fails to occur full refunds or alternative travel arrangements will be offered. 

What do I do if I miss my coach?

Much like the airline industry, all seats on megabusGold.com are sold on a reservation basis and you must travel at your specified time and date. Customers are required to be at their departure point at least 15 minutes before their selected journey is scheduled to depart. No refunds or credits will be given in instances where customers miss the bus; however, reservations can be changed on our website up until 24 hours prior to departure.

What do I give the megabusGold driver?

You must give our driver your reservation number when boarding the bus. Make sure that you obtain a reservation number for each journey you reserve. While not required, we do suggest you bring a printed copy of your payment confirmation page, reservation confirmation email or SMS message, as these will include your reservation number(s). For details of our conditions, please see our Terms and Conditions page.

Do I get a ticket to board the megabusGold?

megabusGold.com is totally ticketless. When you make a reservation you will be given a reservation number on your confirmation page and confirmation email - take this with you and present it to the driver when you travel. It's as simple as that.

Do you offer connecting service between megabusGold.com routes?

At the moment, we do not provide connections between megabus.com services. Please ensure you allow for sufficient time between connections if you are booking onward journeys as part of your travel. We cannot be held liable for any failure to connect with an ongoing journey due to a delayed or cancelled megabusGold service.

Do you offer Assisted Travel on megabusGold?

We welcome all customers on megabusGold, and do our best to assist those with walking difficulties or those who normally use wheelchairs.

If you normally use a wheelchair and are able to climb the few steps into the bus, we will store your wheelchair in the luggage bay and the driver will help you into your seat. However, if you normally use a wheelchair and need to remain in it for your trip on megabus, please do NOT purchase your ticket on megabusGold.com, but call +44 141 332 9644*. Office hours are 8am until 8pm Monday to Friday and 10am until 6pm Saturday to Sunday. In this instance, it is very important that you make your reservation as early as possible, but no less than 48 hours before the date of intended travel.

In the event that you fail to make a reservation more than 48 hours in advance, megabus.com will make reasonable efforts to accommodate your travel needs on one of its buses; however, we reserve the right to deny travel on a specific trip in the event that you cannot be safely accommodated within the requested timeframe. Passengers departing from Victoria Coach Station in London may use the Mobility Lounge before departure.

To pre-book, please call 0207 0272520*. Assistance to departing coaches is available if required.

*Calls to this number may be recorded for quality and training purposes. Telephone calls and network access charges may apply. Please check with your service provider for exact prices.

What happens if I miss my scheduled departure?

Much like the airline industry, all seats on megabusGold.com are sold on a reservation basis and you must travel at your specified time and date. Customers are required to be at their departure point at least 15 minutes before their selected journey is scheduled to depart. No refunds or credits will be given in instances where customers miss the bus; however, reservations can be changed on our website up until 24 hours prior to departure.

Can I get a refund for a cancelled or delayed service?

While we will make every effort to operate megabusGold.com services as scheduled, where this fails to occur, full refunds or alternative travel arrangements will be offered. We do not offer refunds on delayed services.

How do I book another journey if I missed my departure?

If you missed your departure and need to book another journey, you will need to go through the standard megabusGold.com booking process, using our website booking engine, or calling our sales line on 0900 1600 900*

At some selected departure points, such as Victoria Coach Station, you may be able to purchase a walk-up fare on the day of travel from a member of the megabusGold staff.

*Service operated by Journeycall Ltd. Calls to this number will cost 65p per minute, plus telephone access charges.

How do I find out if my journey is cancelled or delayed?

For the most up-to-date information relating to service cancellations or delays over 30 minutes, please check our twitter feed, @megabusGold, or contact our Customer Services on +44 141 352 4444*. We also try to keep our website updated with any delays or service cancellations as soon as possible. 

Coach stops and timetables can change at short notice due to circumstances beyond our control and we advise you to check megabusgold.com “Service Updates” before starting your journey.

*Calls to this number may be recorded for quality and training purposes. Telephone calls and network access charges may apply. Please check with your service provider for exact prices.

What can I carry in my luggage?

You may not carry articles or substances onboard our services that are capable of posing a risk to health, safety, property or the environment. These include, but are not limited to, firearms, explosives, frozen food, live animals (except for guide dogs, hearing dogs or helping dogs), gas cylinders, flammable liquids and solids, poisons, radioactive materials, raw meat products, infectious substances such as bacteria and viruses, corrosives such as mercury, acids, alkalis, and wet-cell batteries.

If in any doubt, please contact our customer services prior to travel.

What do I do if my luggage is damaged?

If your luggage has been damaged as a result of negligence on the part of megabusGold.com, please contact our customer services in the first instance. Insurance is purchased by the carrier in accordance with our legal responsibility. All legal liabilities to third parties, to include damage to property and personal injury are covered. There is no insurance cover provided for loss, damage or injury where the carrier providing your service has not been negligent.

Our maximum liability to you for any loss or damage to your luggage, on megabus.com services under any and all circumstances is limited to £500 for all such loss or damage.

What constitutes a small piece of hand luggage?

Your hand luggage must fit on your lap or under the seat in front of you.

Can I take my pushchair with me?

Pushchairs can be taken with you, but must be folded up and put in the hold when you are travelling.

Can I take my skis/snowboard with me?

You may be able to bring your skis/snowboards provided they are in suitable protective packaging and meet the requirements of our luggage policy* (size and weight). However, we do not have any special rack for carrying skis/snowboards and they will be carried in the hold of the coach with other normal items. Note that they will count towards your luggage allowance.

If we are able to carry skis/snowboards on any journey it does not mean that we will be able to carry it on your subsequent journeys.

Can I take my bicycle?

We cannot carry bicycles on our coaches.

What is your luggage policy?

megabusGold.com does not check luggage or provide receipts for luggage transported on the bus by the passenger. Passengers are advised that megabusGold.com will accept up to one piece of hold luggage per passenger. For guidance, this should be no more than the size of a standard suitcase, and should not weigh more than 20kg.

Passengers can also take on board one small piece of luggage that must fit either on your lap or under the seat in front of you. Please be advised that passengers wishing to travel with more luggage than one standard sized suitcase and one small piece of luggage that can fit on your lap or under the seat in front of you may have items refused.

I am over 60. Can I use my concessionary pass?

Sorry, but English National Concession passes, Railcards, Rail Rover tickets and staff travel passes are not valid on megabusGold services. Free concessionary travel with megabusGold.com is only available to Scottish Entitlement Card holders (elderly and disabled persons) and, in the case of companion card holders, their companions also. 

Furthermore, this free travel is restricted to journeys by megabusGold wholly in Scotland and Scottish Concessionary Entitlement Cards are not valid outside Scotland. You will still be required to pay a 50p booking fee. You will need to show your entitlement card to megabusGold representatives on the day of travel. When travelling with a companion, you MUST have a companion Entitlement Card: this is identified by the +1 symbol on the card.

Do children pay on megabusGold.com?

We are unable to carry children under 3 years old on our sleeper service.

For journeys wholly within the UK, one child under 3 years, not occupying a seat can travel for free with one fare paying adult on megabusGold.com daytime services.

On our sleeper service, all children under the age of 16 years must be accompanied by an adult (18 years of age or over). You must be 16 years of age to travel unaccompanied on our megabusGold.com day services. You must be over 16 years of age to purchase the products and services on our website.

Can unattended children travel on megabusGold.com?

We are unable to carry children under 3 years old on our sleeper service.

On our sleeper service, all children under the age of 16 years must be accompanied by an adult (18 years of age or over). You must be 16 years of age to travel unaccompanied on our megabusGold.com day services. You must be over 16 years of age to purchase the products and services on our website.

What facilities do your buses offer?

We endeavour to ensure that all megabusGold journeys are operated by vehicles that have on board toilets. In the rare event that this is not the case, then our drivers will attempt to make a comfort stop, to suit the requirements of our customers. All of our megabusGold services offer wi-fi and power sockets (subject to availability) and complimentary refreshments served to your seat.

Can I take my dog on board the bus?

megabusGold.com is unable to carry dogs or other animals, with the exception of trained assistance dogs that allow disabled customers to perform necessary activities. Guide dogs must be properly harnessed and under the direct control of the customer at all times.

Can you accommodate passengers with disabilities?

We welcome all customers on megabus, megabusplus and megatrain services and do our best to assist those with walking difficulties or those who normally use wheelchairs.

Travelling by megabus:  If you normally use a wheelchair and are able to climb the few steps into the bus, we will store your wheelchair in the luggage bay and the driver will help you into your seat.  However, if you normally use a wheelchair and need to remain in it for your trip on megabus, please do NOT purchase your ticket on megabus.com, but call 0900 1600900. Office hours are 8am until 8pm Monday to Friday and 10am until 6pm Saturday to Sunday. In this instance, it is very important that you make your reservation as early as possible, but no less than 48 hours before the date of intended travel. In the event that you fail to make a reservation more than 48 hours in advance, megabus.com will make reasonable efforts to accommodate your travel needs on one of its buses; however, we reserve the right to deny travel on a specific trip in the event that you cannot be safely accommodated within the requested timeframe.

Passengers departing from Victoria Coach Station in London may use the Mobility Lounge before departure. To pre-book, please call 0207 0272520. Assistance to departing coaches is available if required.

Travelling by megatrain: Megatrain services are provided by alternative train operators. When travelling on megatrain services you must contact the appropriate assisted travel team depending on the train operator for your journey. If travelling on a South West Trains  service, please call 0800 528 2100 or textphone 0800 692 0792. Alternatively, for South West trains only you can also book assistance online. If travelling on an East Midlands Trains service, please call 08457 125 678 or textphone 08457 078 051 to arrange special assistance.

If travelling on a Virgin Trains service, please call 08457 443 366 at least 24 hours in advance of your journey.

Please note that these arrangements must be made after purchasing your megatrain ticket. In the unlikely event that the train's capacity for wheelchairs is unavailable for your journey, a full refund will be offered with no administration charges.

Can I take food and drink on my journey?

Complimentary refreshments are provided on board our megabusGold services; unfortunately, hot food is not allowed on board. You are allowed to take hot drinks on board as long as they have a lid, and cold food and drinks are also allowed on board.

Do you have toilets on your services?

We endeavour to ensure that all megabusGold journeys are operated by vehicles that have on board toilets. In the rare event that this is not the case, then our drivers will attempt to make a comfort stop, to suit the requirements of our customers.

Do you have wi-fi on your services?

Wi-fi is offered on all of our megabusGold journeys (subject to availability).

How do I use my Tesco Clubcard tokens for megabus journeys?

First, you will need to go to www.tesco.com/clubcard/clubcard/ and follow the steps under How This Reward Works in order to exchange your Tesco tokens for megabusGold token codes. You will then receive these by email. 

Go to the megabusGold.com website and plan your journey in the usual manner. At the basket page, click on I Have A Token. Enter your details and the token codes, one at a time, and then press the Confirm button. You will be shown the value of the tokens entered and the total amount remaining to pay. This total includes a 50p booking fee and any other supplementary charges which are only payable by card. 

No change will be given if the value of tokens is greater than the cost of the seats. At the checkout, pay any outstanding balance with a valid payment card. You will need to have your reservation number for travel in the usual manner.

Why register for an account with megabusGold.com?

Registering an online account allows you to review future reservations and store details, making repeat bookings even faster. Register for an account here.

The website is not working properly, what should I do?

In the first instance, please try refreshing your browser. If the site is still not functioning properly, please e-mail enquiries@megabus.com or tweet us @megabusGold or call our customer services in order to report the problem, and we will look into the issue immediately.

What is my personal info?

This information relates directly to you as the customer.

What if I forget my password?

Visit our Login page and select the Forgotten Password link to reset your password.

Can I change any of my account details?

Yes, simply log in and select Personal Information from the top menu bar. Make any necessary adjustments, and then save your changes.

What is the validation code or authorisation code?

When you first register with an account with megabus.com, you will be sent an email containing details of your login and password. This email will also contain a validation code, which will be required the first time you log in. This is an additional security feature designed to ensure that only valid email addresses are used to register using this website.

What happens if the weather is bad?

In severe weather or adverse traffic conditions, our services can be delayed or cancelled. We will update our twitter account, @megabusGold, and website as soon as possible with information relating to significant delays. You can also call our Customer Services team for the latest information.

How do I make a complaint?

Please send your complaint, in writing, to enquiries@megabus.com, stating the nature of the complaint and include all relevant details. We aim to respond to your complaint in 14 days.

What are the refreshments served on board?

We serve a range of complimentary snacks including cakes and breakfast pastries, as well as tea, coffee and soft drinks (subject to availability).

Can I choose my bunk in advance?

You can now reserve the type of bunk you want for your journey on our sleeper coach.

I am travelling on a service which is part seated and part sleeper, what time are the seats converted into bunks and vice versa?

If you are travelling on a part seated/part sleeper service, the seats are converted into bunks and vice versa at the discretion of the driver. There are some static seats you may be able to use (subject to availability), if you would like to remain seated once the bunks are made up.

Are there changing facilities on the sleeper services?

Each passenger travelling on the sleeper service will enjoy their own bunk but unfortunately there are no changing facilities onboard the coach

Can I smoke on megabusgold

All of our buses are non-smoking. Failure to comply will result in removal from the coach. Ecigarettes are also prohibited.

What is an NUS Extra Member?

An NUS Extra card holder is entitled to additional discount off the standard ticket price (not including booking fee). To qualify for entitled discount, NUS Extra passengers will be required to confirm they are a valid NUS Extra member at the time of booking by providing their membership number. The discount is only applicable to seats occupied by those passengers in possession of a valid NUS Extra card at the time of travelling.

All passengers travelling on a seat booked with NUS Extra discount will be required to present their NUS Extra membership card on demand to Stagecoach and/or any of their affiliates.

Am I eligible for a discount with an NUS Extra Apprentice Card on megabusGold.com?

The NUS Extra Apprentice Cardholder will be entitled to the same discounts as an NUS Extra Cardholder.

Your NUS Extra Apprentice Card must be valid at the time of travel.

If you are travelling or intend to travel with megabusGold.com ticket purchased with NUS Extra Apprentice discount, you must carry your NUS Extra Apprentice Card with you and present to a megabusGold.com driver or official if requested to do so otherwise your ticket will not be valid

 

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