Amendments have to be made online in advance of 24 hours prior to the date and time of travel. To make an amendment please ensure you are logged out of your account and click "manage reservations". Then, simply follow the steps to change your booking.
We regret that bookings not made online through the megabus.com website cannot be amended (for example those made in person at a ticket office or agent, by phone or at a self-service kiosk). You will need to be logged out of the website before making any amendments.
Please note that if your booking is for 2 or more people an amendment will cancel the original booking for all those travelling, so remember to include the new journey details for all members of the party when making your amendment, even if some of the party are still wanting to travel on the same journey as originally booked. Please also note that amending a booking may result in an increased cost if prices for your chosen journey have risen since you made the original booking. In such circumstances it may be cheaper for you to book a new ticket for just the members of the party requiring a different date/time rather than amending the original booking for all members of the party.
If you have a return ticket, the journeys will need to be amended separately.
If you have any problems do not hesitate to call us on+44 141 352 4444* or email us at firstname.lastname@example.org or tweet us @megabusGold where our staff will be able to talk you through the journey amendment process. They will, however, not be able to do this for you.
For changes to existing reservations, a £1 fee (50p amendment fee and 50p booking fee) will apply. If the new reservation is more expensive than the cost of the original,(less the £1.50 fee) then the difference will also be charged. If the new reservation is less expensive than the original reservation, then any difference in price will be forfeited by the customer and no credit will be received.
*Calls to this number may be recorded for quality and training purposes. Telephone calls and network access charges may apply. Please check with your service provider for exact prices.