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Privacy and Cookie Policy

Privacy policy

We take your privacy very seriously, and will only use the information that we collect about you in accordance with good commercial practice and applicable law. We collect and retain certain personal information about you (for example, your email address) and use this to provide the service you’ve requested, such as to confirm your reservation or reply to a question.

If you choose to take advantage of our Manage Reservations service, we will ask for more of your personal information when you register, such as date of birth, gender, the route you most commonly travel, the purpose of your trip and so on, together with details of the credit card holder. This will allow frequent travellers with us to save time during the reservation process by us pre-completing certain fields. You will also be able to review reservations that you have made with us and the same information will be available to our customer service agents to allow them to assist you with any questions you may have. We will also use this information for profiling purposes to allow us to deliver a more effective and targeted service to you, the passenger. also logs other information like your internet provider address and pages visited for security and statistical analysis. This information is not linked to your browser session ID as stored by cookies nor is it individually identifiable. For more information on how we use cookies, please see website cookies above.

If you are booking an international journey, we, or our sales agents, may need to take information related to your identification documents and may be required to provide this to border controls in order to permit you to travel.

We may provide your personal information to organizations directly involved in the update and/or maintenance of this website, including our website designers and technical consultants. This information will be used by such organizations only to perform their functions and/or to provide the service you have requested and for no other purpose.

In addition, all payment transactions are handled by Worldpay, a secure payment processing provider. Your credit card and related personal details are collected by Worldpay in order to process your payment. More details regarding Worldpay’s terms and conditions, and privacy and security policies can be found by visiting the Worldpay website.

It is not our policy to provide any further organisation(s) with your details or information provided to us via this website, unless required by law. If you are an existing customer, and other companies in the Stagecoach Group plc group of companies may use your email address to provide you with information about promotions and services we think may be of interest to you; however, you can choose not to receive such notices. If you are simply a visitor to this website and not an existing customer of, we may nonetheless wish to give you the opportunity to receive such information and may ask for your consent to do so.

Should you need additional details about the information we hold on you, or wish to have your personal details removed from our database at any time then please contact us.

If the credit card holder for reservations is not you, it will be your responsibility to ensure that you have the card holder’s consent before entering any related details, and that such details when entered are true. Other than the foregoing, by using the web site you confirm that you will only enter personal information about yourself and that such information is true.

Cookie Policy

Our aim is to continually improve the experience you have when you visit our website. As part of this process, we use cookies. Cookies are small text files containing information about your browsing session (e.g. which pages you visited), which are located in your browser directory.

We use different types of cookies and each has a specific function. Some cookies are essential to the working of the website and allow you to navigate easily from page to page and perform certain functions (e.g. making a purchase). Other nonessential cookies allow us to analyse how you use our site, which enables us to make decisions about how best to improve the website design and functionality to fit your future needs.

In some cases, we use cookies to remember a selection you have made (e.g. your location), which saves you having to make that selection again if you return to the site. Other cookies allow our partners to see how many visitors click from their website to our website, and subsequently allow us to select the best partners to work with.

Stagecoach will not store personally identifiable information such as credit card or address details in the cookies we create. All data collected using a cookie will be anonymous and will not hold specific knowledge of who a visitor is.

Usually web browsers are set to accept cookies. If you have visited this site, however, and did not want cookies to be used, please exit the site and use your browser tools settings to delete the cookies. If you do this and revisit this site, cookies will again be set unless you change your browser settings to reject cookies.

Stagecoach is committed to comply with the recent legislation changes for storing information on a user’s computer or mobile device which are detailed on the ICO website. We aim to be honest and clear about your privacy when using our website.

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